As a business, you will often have people coming to visit your workplace. This can range from people arriving for a job interview, to contractors, to clients to name but a few, and the first place that people will come to when they arrive is the reception.

Firstly, you should ensure that your reception area, or the place where you want visitors to report to is clearly signposted. Many businesses can be hard to find, especially if you are on a large business park or in a building that you share with other businesses, so make sure that it is clear to visitors where they need to go when they arrive.

Once they get to where they need to be, make sure that there is someone who is able to greet them. A friendly face is essential as this will be the first impression that they get of the business, so make sure that it is a good one. There should also be a signing in procedure for security reasons – a visitor management system like this www.ofec.co.uk/visitor-management-system-uk can make this easy.

Often, people will need to wait for their appointment. This means that you should provide a comfortable waiting area with adequate seating. People may have travelled a while to get to you so make sure that you offer refreshments to visitors too, and make sure that they are happy and comfortable whilst they wait for their appointment.