Sky Broadband Customers Are Happy With Its Customer Services

In January 2016, loyal customers of Sky TV have a new reason to celebrate. A recent report by the OfcomQuality of Customer Service shows that 80% of Sky customers are satisfied with their customer service, a number higher than any of their competitors. The number of broadband customers reaching out to customer service is 19%, with 47% of these being for faults and repairs, similar to that of the year 2014.


Out of Sky’s direct competition, TalkTalk showed customer service satisfaction at 53% while Virgin Media and BT stood at 67%. Even in the landline and pay TV categories, Sky is leading with 79% and 76% satisfied customers on customer service.

The Managing Director of Sky’s customer service group, Chris Stylianou, said that Sky has kept up its tradition of happy customers. Sky TV combines world class content and a great viewing experience with ‘delivering consistent market leading customer service’ to its customers. He has quoted that this report was a testament to the hard working people at the Sky customer service teams. This is going to only improve in the year 2016, with higher investment in the correct tools, systems and training. To know more about Sky broadband and its customer service, dial the Sky telephone at 0844 800 3115.

Within the mobile industry, the prestigious Ofcom report shows that O2 continues leading the mobile market in the customer service department for the sixth year in a row, with a customer satisfaction rate of 80% as opposed to an average of 72% amongst remaining mobile network providers.

Again, the number of customers who reach out to customer service in the mobile industry remains the same as 2014, at 19%, out of which 27% were for complaints. However, the numbers for EE Mobiles was higher this year, with 33% of its customer care contact being for complaints.

The Benefits Of Hiring A Tech Apprentice

If you’re running a SME there are several costs to think about, but now there is a need to keep up in the digital race. Without having tech talent in your company you will be fighting a loosing battle, but this can be addressed with hiring a tech apprentice.

A study by the Tech Partnership states that the UK needs up to 134,000 new tech specialists every year, with over 215 companies struggle to find tech specialists when trying to fill vacancies.

There is clearly a shortage of digital talent, so if your business is facing a recruitment challenge or needs the extra skills, taking on a tech apprentice could be the right move for your SME.


Lower Upfront Costs

In 2014, the government set aside a great deal of funding for SME apprenticeships. You could access over £1,500 per apprentice depending on their age and the size of your company.

An apprentice salary will reflect their trainee status and will be cheaper to hire than a graduate burdened with University debt.

Immediate Impact

Bringing in a fresh face that is enthusiastic and brings new skills will undoubtedly have benefits. Training providers credited by Tech Industry Gold will work with you to ensure a quick return on your investment into a tech apprentice.

A tech apprentice can fill many roles including software development, database development, technical support and digital marketing. The millennial generation are ‘digital narratives’ and have a close understanding of the social media tools your business may be crying out for.

Tech apprentices are a quick way to bring sought after skills into a company and could help you with website design, setting up an Instagram account, online customer service and so much more.

Long-term Benefits

A long-term investment into an individual will enable you to mould their skillset to your business needs and drive future success.

Your current employees who assist in the digital aspect of your business will see their workload spread out, especially if they’re not as tech-savvy as your apprentice. Other parts of your organisation will be able to grow and this allows them to focus on other priorities – saving time and boosting revenue.

The National Apprentice Service found that a SME hiring a tech apprentice is also likely to attract new customers. Research shows that 80% of people surveyed would be more inclined to use a business hiring an apprentice.

Tech Apprentices – Your Business’ Future Is In Their Hands

There is an abundance of tech-savvy people across the UK who have energy, enthusiasm and fresh ideas. Hiring a tech apprentice will not only save you money, but you can develop them under your vision.

Millennials are the upcoming workforce generation that were born with technology at their fingertips – use it to your advantage! Tapping into a tech apprentices skillset is what your company needs to grow, win new business and ultimately stay competitive in the digital age.

At careermap, we work closely with businesses engaging with apprenticeships and know a great deal about industries. If hiring a tech apprentice sounds like something your company could benefit from, don’t be afraid to get in contact with us.

Knowing 5 Tips For Effective Video Marketing

5 Tips For Effective Video Marketing

• Provide testimonials

Everybody knows that testimonials are gold when it comes to selling your product. Well, video testimonials are platinum. Video testimonials work better because we can see the customer. We can see their face, we can see how excited they are for the product. We can see how thankful they are for the product. Video testimonials add credibility because they are harder to fake. Anybody can write a great sounding testimonial, add a name of the ‘customer’, and put it up on their site. With a video testimonial, the person on screen helps other viewers relate. And once you can relate with a potential customer, it’s a whole lot easier to sell to them. Read more

Samsung presents its speaker Level Box Pro looking to combine design and sound quality

The music wirelessly is for summer … or not necessarily. What we do see is that with the arrival of good weather manufacturers increase their proposals when listening to music wirelessly treated, and this time it is the turn to the Korean manufacturer Samsung.

And is that looking approach to design premium that can be found in other brands from Samsung has introduced its new portable speaker Level Box Pro, which is particularly remarkable, with sound quality for outstanding design that makes not clash or house or as a portable speaker. Read more

How to use Visual Studio for C ++

Microsoft Visual Studio offers computer programmers the ability to create software packages in Visual Basic, C #, C and C ++ programming languages. Each language offers its own libraries and code samples for use. Visual Studio specific syntax errors for each language once the Visual Studio developer environment is configured to create a computer code in one of the languages given are captured. Using Visual Studio for C ++ is a matter of setting environment Visual C ++ Developer Studio to use as the default language for the project you’re working. You’ll Need: Microsoft Visual Studio.NET installed on a PC. Read more

Olympus PEN-F, a very nice and with good arguments camera for love (but not the pocket)

Olympus introduced in late January a new member in its catalog of mirrorless cameras, the Olympus PEN-F, with an exquisite design as its main attraction, but it contains very interesting and original arguments. So much so that this new model of the PEN series is different, so the rest of the Japanese manufacturer, and the rest of what we find on the market. Especially, to implement color adjustments like no other and controls to change filters that make it a delight to love, although not in our pocket. Read more

Fujifilm X-Pro2, still different and now with the higher image quality of the X series

The presentation of the new Fujifilm X-Pro2 was made with great fanfare taking advantage of the fifth anniversary of the series X. A long – awaited renovation and surrounded by growing rumors in the weeks that ultimately confirmed the big bet the Japanese manufacturer with a new member. In this case premiering new sensor and resolution, continuing a great hybrid viewfinder as a personal feature of this model, plus substantial improvements add that beyond the paper had to test thoroughly. Read more

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